At MindClay, operated by Anelia Ventures LLC, we are committed to providing fast and reliable shipping to the United States, Canada and Australia. We aim to ensure that your order arrives on time, in perfect condition, and with full transparency every step of the way.
Shipping Destinations
We ship to the United States, Canada and Australia. Orders are processed from our international shipping center and delivered to these destinations.
Processing & Delivery Time
- Processing Time (Next Business Day):
- Orders are processed and dispatched the next business day. We do not dispatch orders on weekends.
- Estimated Delivery Time:
- Standard delivery: 6–14 business days
- Please note: Shipping times do not include customs delays or local courier issues.
Shipping Options and Costs
We currently offer:
- Standard Shipping (Tracked)
Shipping Insurance Policy
Your order is automatically covered by our shipping insurance, which protects against:
- Loss
- Theft
- Damage during transit
Important notes:
- Shipping insurance is non-refundable.
- Claims for damaged items must be submitted within 7 days of delivery.
- Claims for lost items must be submitted within 14 days of the estimated delivery date.
- Insurance does not cover shipping delays or indirect/consequential losses.
To file a claim, contact support@themindclay.com with your order number, description of the issue, and photos if applicable.
Order Modifications & Cancellations
Please note:
- Once an order is placed, it cannot be changed or canceled. Packaging and processing begin immediately upon receipt of your order.
This policy is in place to ensure fast dispatch and accurate fulfillment.
Contact & Support
For any questions about your shipment or delivery status, feel free to reach out to our customer support team:
Email: support@themindclay.com
Support hours: Monday–Friday, we aim to respond within 1 business day.